Help & FAQs
The Product
While your home Wi-Fi network represents a great option to use PlayStation Portal™ Remote Player because you have control over the quality of your own home Wi-Fi, it is not required. PlayStation Portal™ Remote Player can also be played wherever you have access to broadband internet Wi-Fi with at least 5Mbps for use*. For a better play experience, a high-speed connection of at least 15Mbps is recommended. If you are using public Wi-Fi, be aware that the quality of the internet connection may be out of your control, and could impact the quality of your play experience.
No, using PlayStation Portal™ Remote Player and PlayStation® Remote Play does not require a PlayStation Plus membership**. If you are using Remote Play to play a game that requires a PS Plus membership to access multiplayer, then you would need to have an active membership to access that game’s multiplayer features.
Yes, they can. For example, someone else in your household could be watching a show or a movie on the TV while you use PlayStation Portal™ Remote Player to play your favorite compatible games on its gorgeous 8” HD screen.
Delivery
Delivery takes between 5 and 7 working days, depending on your location, after your order has been processed.
Yes, once your order has been dispatched, you’ll receive a confirmation e-mail containing a tracking link so you can follow your parcel in real time right through to delivery.
Absolutely! We understand that every purchase is important, and that sometimes products don’t live up to your expectations. That’s why we offer a hassle-free returns policy. If, for any reason, you’re not completely satisfied with your order, you can return it within 30 days for a refund or exchange, subject to certain conditions.
We invite you to consult our returns policy page for more details on return conditions and the steps to follow to return your order. Our aim is to make the process as simple and transparent as possible, so you can buy with confidence.
More questions?
Don’t hesitate to contact us if you have any further questions. We look forward to hearing from you.