Introduction
Welcome to Dervop (the “Site”). These terms and conditions of sale (the “Terms”) govern the contractual relationship between Dervop, located at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, and any individual or entity (the “Customer”) placing an order on the Site for home appliances.
1. Acceptance of Terms
By placing an order on the Site, the Customer accepts these Terms without reservation. Dervop reserves the right to modify these Terms at any time. The applicable Terms are those in effect at the time of the order.
2. Products and Services
Dervop offers a wide range of home appliances on the Site, including but not limited to refrigerators, washing machines, ovens, and microwaves. The descriptions, photographs, and illustrations of products on the Site are provided for informational purposes only and are not contractual.
3. Prices
Prices of products are listed in British Pounds (GBP) and include all applicable taxes, unless otherwise stated. Dervop reserves the right to change prices at any time, but products will be billed based on the rates in effect at the time of order confirmation.
4. Orders
The Customer places an order on the Site by following the online ordering process. The Customer will receive an order confirmation by email. The sale is considered final after the confirmation is sent and payment is received.
5. Payment
Payment is made online by credit card, or any other payment method offered on the Site. The Customer guarantees that they have the necessary authorisations to use the chosen payment method.
6. Delivery
Products are delivered to the delivery address specified by the Customer during the order process. Dervop commits to delivering products within the specified timeframe at the time of the order. Delivery times are given as an estimate and any delay does not entitle the Customer to claim damages.
7. Returns and Refunds
The Customer has a period of 30 days from the receipt of the products to exercise their right of withdrawal without having to provide any reason or pay any penalties. Returned products must be in their original condition and complete. Return shipping costs are the responsibility of the Customer unless the product is faulty or not as described.
8. Warranty
Products sold on the Site are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable laws. Any warranty claims should be addressed to contact@dervop.com.
9. Liability
Dervop shall not be liable for any indirect damages that may occur as a result of purchasing products. Dervop’s liability under these Terms is limited to the amount of the order.
10. Privacy
Personal data collected on the Site is processed in accordance with our privacy policy. By using the Site, the Customer consents to the collection and use of their personal data.
11. Intellectual Property
All elements of the Site, whether visual or audio, are protected by copyright, trademark, or patent law. They are the exclusive property of Dervop. Any reproduction or representation, in whole or in part, is prohibited without the express permission of Dervop.
12. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. In the event of a dispute, an amicable solution will be sought before any legal action.
13. Contact Us
For any questions regarding these Terms, you can contact us at contact@dervop.com.