FREQUENTLY ASKED QUESTIONS
We offer a wide range of domestic appliances, including refrigerators, dishwashers, washing machines, tumble dryers, cookers, microwaves, hoovers and much more.
You can place an order online by adding the desired items to your basket and following the instructions at the checkout. You will receive a confirmation email once your order has been placed.
We accept payment by credit card (Visa, MasterCard, American Express).
We offer free delivery on all orders placed on our site. You will receive your order 5 to 7 working days after placing your order. Delivery costs and times vary depending on your location and the type of product. You will receive a tracking number to follow your order.
Yes, you can return a product within 30 days of receipt. Items must be unused and in their original packaging. Please see our returns policy for more details and to initiate a return.
Yes, all our products are covered by a manufacturer's warranty. The length of the warranty varies depending on the product. Extended warranty options are also available on purchase.
If you receive a faulty or damaged product, please contact us immediately. We will arrange a replacement or refund if you prefer.
After placing an order, you will receive a confirmation email with a tracking link. You can also track your order via our website by logging into your account.
You can contact our customer service team using the contact form on our website, or by email at contact@dervop.com. Our team is available 24 hours a day.
